Call routing Interactive Autoresponder (IVR) Ring Group Call Queue Intercom / paging Spy Functions Automatic call recording Bilingual module Hotel module Call routing Routing Ability to manage incoming and outgoing calls based on your needs and job description. Routing can be done according to time (working hours, breaks, non-working days, as well as official days off), caller-author-addressee (typewriter, index). Interactive Autoresponder (IVR) When an incoming call is made, the answering machine makes a note, for example: “Welcome to the companyIntelcomgroup, dial 1 for the sales department, 2 for the technical department or wait for the operator”. After collecting the digits above the call author, the system redirects it to the appropriate number of call recipients. Ring Group In case of creating groups of recipients, you have the opportunity to: